First Women Bank is hiring for Manager Call Center
Job Purpose/Summary:
This role is responsible for managing entire operations functions by overseeing Bank Call center operational issues. Jobholder will be responsible for implementing effective controls to ensure confidentiality of customer data in line with the regulatory requirements and industry best practices.
Academic/Professional Qualification
Minimum B. Com or equivalent from HEC recognized institute or reputed foreign institute.
Competencies Required:
Proficient in MS Office and Excel.
Required Skills:
Candidate must possess sound knowledge of:
· Employee Monitoring and Training
· Effective Communication
· Problem Solving
· Demonstrate Integrity and Emotional Intelligence
Key Responsibilities:
· Ensure compliance with all regulatory requirements.
· Handle regulatory reporting, communications and inspections related to Call Centre.
· Ensure that all calls are recorded and retain in line with the record keeping requirement given
· Ensure that the consumers are explicitly informed about their calls being recorded at the Call Center
· Ability to work in a fast deadline –driven environments that demands high quality creative and consistent work.
· Assisting in any other tasks/Assignment as and when entrusted by Management.
Job Location:
Head Office, Karachi.
Kindly send your updated resume at hrd@fwbl.com.pk and mention the position applied for clearly in subject line.
