VACANCY ALERT!
Organization: MCB Bank Ltd
Position: CONTACT CENTER EXECUTIVE
INDUSTRY: Banking/Financial Services
CATEGORY: Client Services & Customer Support
JOB TYPE: Full Time/Permanent ( First Shift (Day) )
GENDER: No Preference
MINIMUM EDUCATION: Bachelors
CAREER LEVEL: Experienced Professional
MINIMUM EXPERIENCE: 1 Year
Job Description (total positions: 1, posted on: Oct 3, 2022)
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that the highest level of quality customer care is delivered and all problem incidences are
- reported and highlighted
- Achieve established standards for call handling quality, Sales, and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company / client policies, procedures, and practices
- Positive Attitude, goal-oriented, and team player
Required Skills
Collaborative and Problem Solving, Listening to Customers, Customer Services Operations, Client Contact Skills, Customer Relation Management, Interpersonal and Communication Skills
For Apply:-
Interested candidates may visit our website for details and apply online at https://lnkd.in/fKa89Fv
Last date for submission of application is October 18, 2022
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| MCB Bank Jobs fOR CONTACT CENTER EXECUTIVE |
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